The EU law obliges airports to set “quality standards” for the assistance provided to disabled people and those with mobility restrictions. The Civil Aviation Authority (CAA) has built on these obligations to create a comprehensive performance framework, under which UK airports are required to set, measure and report on their performance against a range of measures relevant to the assistance service.
This report is the first of what CAA anticipates will be an annual review of the performance of the assistance service at each UK airport. It covers performance during the period April 1 2015 to March 31 2016.
In terms of the findings of this first review, that performance over the year has been good overall and, in the case of some airports, very good.
To see the table of airport performance: http://www.caa.co.uk/News/New-CAA-report-rates-airports-on-quality-of-assistance-for-passengers-with-a-disability-or-reduced-mobility/
To access the CAA’s full report ‘Accessible air travel: Airport performance report 2015/16’
This information is also available in: Spanish